One platform for domiciliary care, supported living, and residential homes. AI voice documentation, eMAR medication management, and CQC Evidence Packs — all in one system.
We respond within 24 hours
Every feature designed to meet CQC Fundamental Standards.
Full electronic medication administration records with missed-dose alerts, PRN protocols, and complete audit trails — reducing errors and saving hours.
Automatically aggregate documentation across all 5 Key Questions (Safe, Effective, Caring, Responsive, Well-led) for inspection-ready evidence.
Staff speak their daily notes and incident reports into their phone — AI transcribes and formats them instantly. 99%+ accuracy with care terminology.
Guided workflows for Duty of Candour, serious injury, death, and abuse notifications. Never miss a mandatory CQC notification again.
Person-centred care plans with MCA/DoLS integration, risk assessments, and review scheduling — all linked to daily notes and incidents.
DBS tracking, Right to Work monitoring, training renewals, staff rostering, and HMRC-compliant payroll — all in one workforce hub.
Caterham, Surrey — CQC Registered Supported Living
Bright Path Wellbeing was drowning in paper-based care documentation. Their team of 12 support workers spent an average of 90 minutes per shift writing up daily notes, medication records, and incident reports by hand. During their last CQC inspection, the inspector noted concerns about inconsistent record-keeping and gaps in their medication audit trail. Staff morale was low — carers felt they were spending more time writing than caring. The registered manager was spending entire weekends pulling together evidence folders ahead of inspections.
Bright Path rolled out Pinnacle across all three of their supported living properties in a single week. Support workers began using voice-to-text for daily notes on day one — speaking their observations directly into their phones during or immediately after interactions. The eMAR system replaced their paper medication charts overnight, with automatic missed-dose alerts sent to the registered manager. CQC Evidence Packs were configured to auto-aggregate documentation across all five Key Questions.
“Before Pinnacle, my staff were writing novels every shift and still missing things. Now they speak their notes in 5 minutes and the medication audit trail is flawless. When the CQC came back, the inspector actually commented on how organised our evidence was. We went from Requires Improvement to Good — and I genuinely believe Outstanding is within reach.”
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